Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at jyotiyanaenterprises@gmail.com. Returns must be approved before they are sent back.

Return Address:

Jyotiyana Enterprises
[ramdev vihar colony gulab bari Aam ka talab ajmer 305007]
Ajmer, Rajasthan – [305007]
India

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the product. We will review the issue and provide a replacement or refund if applicable.

Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged or incorrect:

• Customized or personalized products

• Photo gifts

• Engraved items

• Custom mugs

• Fridge magnets

• MDF products

• Special order items

• Gift cards

• Sale items

Exchanges

If you would like a different product, please return the eligible item first. Once the return is approved, you can place a new order.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at jyotiyanaenterprises@gmail.com.